Privacy Policy
PRIVACY POLICY FOR ATTENSA ONLINE SERVICES AND APPLICATIONS
Last Updated Mar 15, 2021
Attensa’s Privacy Policy (“Privacy Policy”) helps you understand how we collect, use and share your personal information and to assist you in exercising the privacy rights available to you. This Privacy Policy applies to personal information processed by us in our business and on our websites and applications including subdomains of https://attensa.net, the Attensa connector for Microsoft Teams and the Attensa connector or Slack. (“Service” or “Services”).
Preface
Personal Information We Collect
We collect three categories of information:
- Information You Provide.
- Information Automatically Collected.
- Information from Third Parties.
Information you provide
Account Creation. When you create a user account, we may ask to collect personal information like your name, email address, and/or phone number. We may collect payment information for paid plans.
Communications with Us. We may collect your email address, phone number, or mailing address when you request information about our Services, register for our newsletter, request customer or technical support, apply for a job or otherwise communicate with us.
Connected Accounts. You may choose to connect accounts used with other services or applications such as Microsoft Teams, Slack, or sites and publishers with information you desire to integrate into Attensa. We will process the information we import as a result of those connections solely to provide the Services to you. We do not transfer information from connected accounts to other apps.
Your Contacts. We may collect information about your contacts from the accounts you choose to connect to our Services in order to provide Services to you such as sharing information or inviting others to the Services.
Spaces, Settings and Preferences. Information you choose to save in your workspace such as account settings, or as a preferences.
Surveys. We may contact you to participate in surveys. If you decide to participate, you may be asked to provide personal information.
Social Media Content. We may offer forums, blogs, or social media pages. Any content you provide on these channels will be considered “public” and is governed by the privacy policy of the company providing them.
We collect this information to provide the Services and improve them in order to continue to build a great product for our customers.
Automatic Data Collection. We may collect certain information automatically when you use the Services. This information may include your Internet protocol (IP) address, location information, user settings, cookie identifiers, browser type and version, operating system or device, pages that you visit before using the Services. Information we collect may be associated with your accounts and the devices you use to access your accounts.
In addition, we may automatically collect data regarding your use of our Services, such as the types of content you interact with, for example the subjects of information that you view and engage with. We use this information to personalize, recommend and rank information for you.
Cookies and other Technologies. We may use cookies, local storage, and other technologies (“Technologies”) to automatically collect information, such as settings or preferences, through the Services. Technologies are small data files placed on your computer, tablet, mobile phone, or other devices that allow us to record certain pieces of information whenever you visit or interact with our Services. Most browsers allow you to block and delete cookies, specifically. However, if you do that, the Services may not work properly.
Information collected automatically
If you choose to login to our Service through a third-party service such as Google, Apple or Microsoft, we may collect information about you from these services such as your name, email address and profile picture. We may use this information to help prevent fraud and to provide you with information about our Services.
Aggregated and De-identified Information
We may aggregate or de-identify the information we collect. Aggregated or de-identified data is not subject to this Privacy Policy.
How we use your information
Information we collect through Technologies fall into the following general use categories:
- Operationally Necessary. This includes Technologies that allow you access to our Services that are required to identify irregular site behavior, prevent fraudulent activity and improve security or that allow you to use the Services.
- Performance Related. We may use Technologies to assess the performance of our Services, including to help us understand how our users use the Services.
- Functionality Related. We may use Technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our Services or keeping track of your specified preferences, interests, or past items viewed.
We use your information to provide you with the Services and to continuously improve them. This means we use your information, for example, to:
- Develop, operate, improve, enhance, deliver, maintain and support our Services.
- Provide access to certain areas, functionalities, and features of our Services.
- Communicate with you about your account, our Services and policy changes.
- Enable you to share content with others.
- Analyze your usage of our Services so that we can find ways to make your experience better.
- Protect against malicious, deceptive, fraudulent or illegal activity.
- Undertake research for technological development.
- Enforce our terms and policies.
- Comply with our legal obligations, protect your vital interest, or as may be required for the public good. For example, to assist with an investigation or prosecution of suspected or actual illegal activity.
- Use your information for other purposes you consent to or are disclosed to you when you provide the information.
How your information may be shared
We do not and never have sold consumers’ personal information. We may share your personal information in the following ways:
With Service Providers. These providers perform services on our behalf and include:
- IT and related services
- Payment processors
- Analytics providers
- Customer service providers
- Vendors to support the provision of the Services
Microsoft is one such provider where we may share limited personal information in order to make the Services available. You can read about their use of data in Microsoft’s privacy policy.
With Your Consent. We may share information with your consent or as directed by you. For example, we may share content you direct us to share.
With Third Parties to Protect Us or Others We may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.
Within our Corporate Group. We may share information with our subsidiaries (for example, wholly owned companies, such as a GmbH in Germany), which will be required to use your information as described in this Privacy Policy.
Partner integrations. If our Services are integrated into another product by a partner of ours the partner may have access to the information described in this policy. In those case we will continue to adhere to this policy as it relates to the Services we provide, and we encourage you to review the partners privacy policy.
In the Event of Merger, Sale, or Other Asset Transfers. We may share some information, such as a list of Attensa customers, in connection with a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider.
Third party services
Your choices
General
Email communications
Your privacy rights:
In accordance with applicable law, you may have the right to:
- Access Personal Data about you consistent with legal requirements. In addition, you may have the right in some cases to receive or have your electronic Personal Data transferred to another party.
- Request correction of your personal information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update personal information stored for your account, or for data we do not control, we may refer you to the controller who is able to make the correction.
- Request deletion of your personal information, subject to certain exceptions prescribed by law. Subject to applicable law, you may request that Attensa delete information stored about you that is stored in our systems. However, if your data has been extracted from an external cloud-based service provider (e.g., G Suite, Office 365, Slack, etc.), the data will still be present in the cloud-based service provider’s system. To have this data deleted, contact the cloud-based service provider who hosts the data.
- Request restriction of or object to processing of your personal information, if applicable, where such requests are permitted by law.
If you would like to exercise any of these rights, please log into your account, or contact us as detailed below. We will process such requests without undue delay and in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request. We will verify your request by asking you to send it from the email address associated with your account or to provide information necessary to verify your account.
You may be entitled, in accordance with applicable law, to submit a request through an authorized agent. To designate an authorized agent to exercise choices on your behalf, please select an agent registered with the Secretary of State of your state of residence and provide evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf. We do not discriminate based on the exercise of any privacy rights that you might have.
Data retention
The information we automatically collect about you, such as your usage of Attensa’s Services like the history information you engage with, will be retained while your account is active, unless otherwise requested by you or required by law.
Data that you create within Attensa’s Services, like workspaces that you whare with others, or connect to Attensa’s Services, like you Microsoft Teams or Slack account, will be retained for your use of our Services until you delete them from your account or delete your account.
We retain other information you provide to us, such as your log-in and payment credentials, only as long as necessary to fulfill the purpose(s) for which it was collected, comply with applicable laws, comply with audits, and enforce our Terms of Service.
International data
You agree that all information processed by us may be transferred, processed, and stored anywhere in the world, including but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We have taken appropriate safeguards to require that your personal information will remain protected and require our third-party service providers and partners to have appropriate safeguards as well.
Security of your information
We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us. To the fullest extent permitted by applicable law, we do not accept liability for unintentional disclosure.
By using the Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services, by mail or by sending an e-mail to you.
Children’s information
Our services are not directed to children or those under the age of 18 (or other age as required by local law), and we do not knowingly collect personal information from children. While individuals under the age of 13 may utilize our service, you must do so only with the involvement, consent and supervision of your parent or legal guardian.
Supervisory authority
If you are located in the European Economic Area or the UK, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.
Changes to our Privacy Policy
If we collected personal data from you under this Privacy Policy, we will not use it for unexpected purposes outside of those stated in this Privacy Policy without obtaining your explicit consent.
We may revise this Privacy Policy from time to time in our sole discretion. If there are any material changes to this Privacy Policy we will notify you in Our Services and as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use the Services after the new Privacy Policy takes effect.
Contact Us
If you have any questions or if you wish to submit a request to exercise your rights, please contact us at:
Attensa Corporation
1310 NW Naito Pkwy, #104
Portland, OR 97209
support@attensa.com
